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Welcome to Noxs.fr! All of our products come with a 12-month warranty and can be returned within 30 days of delivery free of charge for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!

How do I return and get a refund/replacement?

Step 1: Please contact our NoxsPro Customer Service ( contact us ) and provide the reason and necessary photos or videos to verify the problem with your order.

Step 2: Our customer service team investigates and offers a solution based on our policy.

Step 3: Both parties come to an agreement on the solution, and our customer service team provides the return information (please do not send your return to the sender’s address on your package).

Step 4: Return the product (if necessary). Once our warehouse receives the returned product, our customer service team will process a refund/replacement. You will receive a refund within 2-14 business days. The exact time frame depends on your card-issuing bank.

1.Reasons Supporting Free Return

Return Reason Note
DOA (Defective on Arrival) You can refuse the item directly if it is confirmed damaged.
Wrong item sent Please provide us with clear photos of the item, SKU/PN number and any shipping labels present on the package.
Does not match the description Please provide us with photos to show the problem.
Quality issues Please provide photos or videos to us to verify the problem.

Note: Please contact us with the necessary photos or videos for the above return situations. After verification, we will offer you a suitable solution.

2.Reasons Not Supporting Free Return

Return Reason Note
Arrived too late NoxsPro does not offer free returns if delivery is delayed for reasons beyond our control.
Don’t want it/don’t need it/don’t like it You receive the item but you change your mind/order by mistake/price change.
Without manual or non-standard manual Contact us for electronic or video manual
User error Any damage caused by user mishandling will not be covered.

Note: For the above return situations, the return and restocking costs are the buyer’s responsibility.

  1. 3. How long does it take to receive my refund?
Payment method Refund Processing Time Note
Credit card Within 3-15 business days of receiving the refund email (depending on your bank). We will not charge you a processing fee
Paypal Up to 48 hours after receipt of refund email. /

Note: If you haven’t received a refund within the expected timeframe, please contact us or your bank.

Statement: NoxsPro reserves all rights for the final explanation of the return and refund policy. If you have any questions, do not hesitate to contact us .